Dianna Ponting
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Frequently Asked Questions

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If you are expecting to hear back from me regarding an order or question, please ensure your spam-catcher allows me access.

Originals and stretched canvas giclées

If you have a preferred shipper, please let me know when you contact me otherwise I will ship via Greyhound, FedEx or UPS, which ever offers the best deal I can find for you.  I will contact you regarding costs before completing the order.  

Paintings are crated or boxed depending upon their size and fragility.

Paper prints and Note cards

The shopping cart function is certainly not infallible for calculating shipping.  If you feel you are being over-charged, please contact me and we will work it out.

Postage is calculated for Canada and the contiguous United States, countries outside of these areas will be billed for any additional shipping costs separately after consultation via email before the order is processed. 

Shipping of unmounted prints and note cards are done through Canada Post unless you have a preferred shipper.

Paper prints are shipped rolled in a tube for a safe trip and can be sent anywhere in the world.


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